Contact Us.

General enquiries

For general enquiries, or to contact a member of staff, please contact us.

NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Email: d-icb.corporateservices@nhs.net

Telephone: 01392 205205

COVID-19 vaccination enquiries

If you have an enquiry about the NHS COVID-19 vaccination programme in Devon, please contact d-icb.devonvaccinationsupport@nhs.net or call 01752 398836.

If you develop a new health condition or start treatment that severely weakens your immune system, you may need additional protection before autumn 2023.

How to get an additional vaccine

Your specialist will assess whether you need an additional vaccine. They will make a referral and advise on the best timing for vaccination around your planned treatment. Speak to your specialist for more information.

Patient advice and complaints

The patient advice and complaints team provide patients, carers, family members, the public and staff across Devon, Plymouth and Torbay with help, advice and support with concerns or comments relating to NHS services.

Patient advice and complaints
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Telephone: 0300 123 1672
Text us for a call back: 07789 741 099
Email: d-icb.patientexperience@nhs.net

Working together to manage complaints and enquiries

As part of a cluster arrangement between NHS Devon and NHS Cornwall and Isles of Scilly Integrated Care Boards, and in preparation for a planned future merger, our complaints and enquiries teams are working jointly across both organisations.

This means that your enquiry, concern or complaint may be managed by a member of staff from either NHS Devon or NHS Cornwall and Isles of Scilly. Regardless of which team member responds, you can be assured that all personal information is handled lawfully, securely and in accordance with UK data protection legislation. Appropriate access controls, information governance arrangements and confidentiality requirements are in place to ensure that only authorised staff can access information needed to support your case.

For more information about how your information is used and protected, please read our privacy notices:

Devon Referral Support Service (DRSS)

Devon Referral Support Service (DRSS) is a referral contact centre based in Exeter but serving the whole of Devon.

Devon Referral Support Service
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Patient Helpdesk: 01626 883 888

Email: drss.helpdesk@nhs.net

Media and communications team

For media, events, newsletters and website enquiries:

Communications team
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Telephone: 01392 674 801 – this number is for use by members of the media only. For general enquiries, please use the details above

Email: D-icb.Communications@nhs.net

Human resources (HR)

Human resources (HR)
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

Email: D-icb.HR@nhs.net

Freedom of information (FOI)

Freedom of information (FOI)
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ

If you would like to make a Freedom of Information (FOI) request, or browse our published responses to previous requests, please visit our FOI Library

Email: d-icb.foi@nhs.net

Please note: NHS Devon will not be responsible for handling Freedom of Information requests about GPs, dentists, pharmacies or opticians. If you wish to make a Freedom of Information request about these services please contact NHS England.

Email: England.contactus@nhs.net
Telephone: 0300 311 22 33

Innovation queries

For queries related to the piloting and/or rollout of innovative technologies, please contact the South West Academic Health Science Network’s (SWAHSN) via their Innovation Support pages.

Once SWAHSN have received the triage form on the website, they will then follow it up with an initial diagnostic conversation to assess next steps.

Local services

Royal Devon University Healthcare NHS Foundation Trust

Royal Devon University Healthcare NHS Foundation Trust provides services at a number of sites across Northern and Eastern Devon, including the Royal Devon and Exeter Hospital (Wonford) and North Devon District Hospital (Barnstaple), and also at community hospitals across Northern and Eastern Devon.

Royal Devon and Exeter Hospital
Barrack Road
Exeter
Devon
EX2 5DW

North Devon District Hospital
Raleigh Park
Barnstaple
Devon
EX31 4JB

Email: rde-tr.RDEComms@nhs.net (Eastern services)
ndht.Communications@nhs.net (Northern services)

Telephone: 01392 411 611 (Eastern services)
01271 322 577 (Northern services)

Website: www.royaldevon.nhs.uk

University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust provides services at a number of sites across Plymouth including, Derriford Hospital, the Plymouth Dialysis Unit and the Child Development Centre.

University Hospitals Plymouth NHS Trust,
Derriford Road,
Crownhill,
Plymouth,
Devon,
PL6 8DH

Telephone:  01752 202 082
Email: Communications.phnt@nhs.net
Website: www.plymouthhospitals.nhs.uk

Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust is an integrated organisation providing acute health care services from Torbay Hospital, community health services and adult social care.

The Trust runs Torbay Hospital as well as nine community hospitals, stretching from Dawlish to Dartmouth. They also provide health and social care to the local population.

Torbay and South Devon NHS Foundation Trust
Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA

Telephone: 0300 456 8000 (local rate) or 01803 614 567
Email: communications.tsdft@nhs.net
Website: www.torbayandsouthdevon.nhs.uk

Livewell Southwest

For enquiries relating to community physical and mental health (adult and children) and adult social care in Plymouth, and community health in South Hams and West Devon:

Livewell Southwest
Mount Gould Local Care Centre
200 Mount Gould Road
Mount Gould
Plymouth
PL4 7PY

Phone: 01752 268 011

Email: LivewellSWComms@nhs.net

Website: www.livewellsouthwest.co.uk

Devon Partnership NHS Trust

For enquiries related to mental health across Devon.

Devon Partnership NHS Trust
Wonford House
Dryden Road
Exeter
Devon

EX2 5AF

Email: dpn-tr.communications@nhs.net

Telephone: 01392 663 915

Website: www.devonpartnership.nhs.uk

South Western Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust (SWASFT) is responsible for the provision of ambulance services across an area of 10,000 square miles, which is approximately 20% of mainland England.

The Trust covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Wiltshire, Gloucestershire and the former Avon area (Bristol, Bath, North and North East Somerset and South Gloucestershire).

South Western Ambulance Service NHS Foundation Trust
Abbey Court
Eagle Way
Exeter
Devon
EX2 7HY

Telephone: 01392 261 500

Website: www.swast.nhs.uk

Public health and local authorities

There are three upper three main local authorities in Devon. They are responsible for services such as education, libraries, housing, social care and public health.

Plymouth City Council

Plymouth City Council
Windsor House
Tavistock Road
Plymouth
PL6 5UF

Telephone: 01752 668 000

Email: enquiries@plymouth.gov.uk

Website: www.plymouth.gov.uk

Devon County Council

Devon County Council
County Hall
Topsham Road
Exeter
EX2 4QD

Telephone: 0345 155 1015 or 0845 155 1015

Email: customer@devon.gov.uk

Website: www.new.devon.gov.uk

Torbay Council

Torbay Council
Town Hall
Castle Circus
Torquay
TQ1 3DS

Telephone: 01803 201 201

Website: www.torbay.gov.uk

Other organisations

NHS England South West

NHS Devon does not commission military and prison health. This is the responsibility of NHS England local area team for Devon, Cornwall and Isles of Scilly.

NHS England South West
Peninsula House
Kingsmill Road
Saltash
PL12 6LE

Telephone: 01752 679 250