Devon’s acute hospitals and ambulance service are extremely busy, with people waiting a very long time in emergency departments to be seen and treated.
The local NHS, including South Western Ambulance Service NHS Foundation Trust, is appealing for people to choose the most appropriate service for their needs – to ensure people who need life-threatening and critical care can be treated as quickly as possible.
Speaking on behalf of Devon’s acute hospitals, Prof Mark Hamilton, Medical Director at University Hospitals Plymouth NHS Trust (UHP) said: “We are asking the public to please think carefully before attending our Emergency Departments so that we can be there for those who need us most.
“If you’re ill or injured but it’s not life threatening and you’re unsure where to turn, please use 111.nhs.uk or call 111 for advice. They’ll tell you where to go to receive the quickest care possible, and the 111 phone service can book you into an NHS service if needed, helping to save you time.
“Across Devon, a number of Urgent Treatment Centres and Minor Injury Units are open, as is the Walk-in Centre in Exeter, and GP surgeries are open on Thursday and Friday (29 and 30 December) as usual.
“Local pharmacies are also open, including over the New Year weekend, and can offer advice and treatments for minor injuries and ailments.”
Carolyn Mills, Chief Nursing Officer at the Royal Devon University Healthcare NHS Foundation Trust, said: “High numbers of patients across Devon have Covid, flu, other respiratory diseases and norovirus, and this adding to the significant pressures we face.
“We have infection prevention and control measures in place to reduce the spread of these viruses, but we need the public to help us – please do not visit a loved one in hospital if you feel unwell, as you risk making them, our staff and other patients, very sick. If you have a planned appointment and have symptoms of a virus, please call the number at the top of your letter to postpone your appointment.
“If you do need to use our services or visit a loved one, to help us stop the spread of viruses, please follow the infection prevention and control guidance in place for each hospital. This includes good hand hygiene and wearing a facemask. Please see the hospitals’ websites for more information.”
Mr Ian Curie, Medical Director at Torbay and South Devon NHS Foundation Trust, said: “The actions of the public will make a huge difference to our hospitals across Devon, and so we are asking that the public use the right service for their needs.
“We have to stress though, that if you are seriously ill or injured, you should call 999 or visit one of our emergency departments.
“We’d like to thank the public for their continued support and for continuing to be kind to our staff at this very difficult time, and we’d also like to express our gratitude to our colleagues across all health and care services, including the voluntary sector, who continue to go above and beyond for their local communities.”
Watch and share videos by NHS organisations in Devon:
- Kate Lissett, Acute Medical Consultant at Torbay and South Devon NHS Foundation Trust, talks about current pressures and how local people can help the NHS.
- Prof. Mark Hamilton, Medical Director at UHP, explains the alternative services available to the public, and a helpful tool to see if you could be seen quicker at an Urgent Treatment Centre or Minor Injury Unit
- Carolyn Mills, Chief Nursing Officer at the Royal Devon University Healthcare NHS Foundation Trust sets out how teams are busy and encourages people to choose services carefully
- Dr Duncan Bardner, a GP in Devon, explains how GP practices are here to help people
- Charlie Thomas, a pharmacist in Devon, outlines the ways that pharmacies and over-the-counter medicines can help people to get the right advice and support quickly
What people can do to help
Devon’s NHS is here to help you, but we need everyone to help us by using the most appropriate service for their condition.
Please only call 999 or visit the emergency department if you have need help for a life-threatening or critical condition. This includes chest pain, if you are having trouble breathing, a stroke, if someone is unconscious or has severe bleeding which won’t stop; having a fit that does not stop; a severe allergic reaction or have been involved in a serious incident like a road traffic accident.
Urgent treatment centres (UTC) and minor injury units (MIU) are open and nurses can treat burns, broken or fractured bones, sprains and strains, and anything that needs stitching. You’ll also be seen far quicker than waiting in an emergency department – visit hospital websites to see how long you will have to wait. Opening times:
- Newton Abbott urgent treatment centre is open from 8am to 8pm, 7 days a week.
- Totnes minor injury unit is open from 8am to 5pm, 7 days a week.
- Cumberland Urgent Treatment Centre, Plymouth 8am-6pm
- Tavistock Minor Injury Unit 9am-5pm
- South Hams Kingsbridge Minor Injury Unit 8.30am-530pm
- Tiverton Urgent Treatment Centre 8am-8pm
- Honiton community hospital MIU is open every day, 8am-8pm
- Ilfracombe MIU at Tyrell Hospital is open 10am-6pm on Friday 29 December and Monday 2 January.
- Sidwell Street Walk in Centre in Exeter is open 8am–8pm on Friday 29 and Saturday 31 December, and Sunday 1 January.
- Lyn Health medical and minor injury service is open on Friday 29 and Saturday 30 December, 8am-6pm (please call ahead)
If you’re ill and it’s not life threatening, please call your GP first – they know you best and they’re open today and tomorrow. Please use 111.nhs.uk if it can’t wait until you see your GP.
Pharmacists are highly trained clinicians and can give you advice and treatment for coughs, colds, upset tummies, sticky red eyes, rashes and other aches and pains.
Please don’t come to our hospitals if you have Covid, flu, or norovirus (also known as the winter vomiting bug). These viruses can spread very quickly and can make the people we’re caring for – and our staff – very ill. If you do come to hospital, please wear a face mask, and wash your hands well and regularly.
Please help hospital teams by collecting loved ones from hospital when we call you, and help them when they’re home by getting some basic food in, collecting any medication they need, and checking if they need any help. This will help them from being readmitted.
pick up any prescribed medication before the bank holiday and stock up your medicine cabinet at home. You can treat most minor ailments at home with paracetamol, and ibuprofen, drinking plenty of water and resting. Pop some paracetamol (including liquid paracetamol for children) in your shopping trolley.
