Health and care strategy.
Shaping NHS services to improve the health of our communities and residents in Devon
Executive Summary
NHS Devon’s Health and Care Strategy sets out a bold and necessary transformation to ensure the long-term financial sustainability of our health and care system.
We are committing to a fundamental shift in how services are commissioned, delivered, and measured—anchored in value, outcomes, and efficiency.
Central to this transformation is the adoption of a new three-tier model of delivery—Neighbourhoods, Place, and Specialist Settings—designed to integrate care around local populations and reduce reliance on acute services.
Neighbourhoods will become the default delivery point for non-specialist activity, supported by multidisciplinary teams and commissioned through lead provider frameworks. This approach enables proactive, personalised care and supports the strategic shift from treatment to prevention.
To deliver this model within a constrained financial envelope, NHS Devon is implementing a set of strategic commissioning intentions aligned with the Model ICB blueprint. These include a rigorous focus on productivity—both organisational and system-wide—using tools such as the Model Hospital and mutual aid arrangements.
Providers will be expected to harmonise quality and performance standards at the lowest sustainable cost and deliver a minimum 3% cost improvement programme (CIP) beyond baseline efficiencies.
Contracting protocols are also evolving to reflect this strategic direction. NHS Devon will move towards commissioning for outcomes rather than activity, with clear expectations and key performance indicators (KPIs) embedded in contract negotiation meetings commencing October 2025.
These meetings will ensure alignment between provider plans and the ICB’s five-year commissioning roadmap, enabling a more accountable and transparent planning process.
To stimulate transformation, growth funding will be directed into a Neighbourhood Development Fund, supporting schemes that reduce acute activity and improve community-based care. Specialties such as dermatology, urology, orthopaedics, and cardiology will be commissioned through lead provider arrangements, with further transformation planned in urgent care, community hospitals, and midwifery[1]led units.
This strategy is not only a financial imperative—it is a commitment to delivering equitable, but high-quality care also that meets the needs of Devon’s population now and into the future. Through disciplined commissioning, innovative contracting, and system[1]wide collaboration, NHS Devon will build a health and care system that is both resilient and sustainable
1. Our health and care strategy describes our future model and how we align services to deliver optimal outcomes for our population.
2. Our strategic commissioning intentions will describe how we will allocate resource to deliver the future service model within allocation.
3. Our medium-term financial plan will describe the financial model the strategy will need to be delivered within and impact of commissioning intentions.
Our Strategy
NHS Devon Integrated Care Board (ICB), responsible for planning, funding, and overseeing services across the county, is leading a bold and necessary transformation. Our communities face rising demand, an ageing population with increasingly complex needs, entrenched health inequalities, and persistent financial pressures—all intensified by the ongoing recovery from the Covid-19 pandemic.
Despite the dedication of staff across NHS and care services, the system is under sustained strain. People in Devon continue to experience long waits for elective treatment, there is pressure on urgent and emergency care, and delays in accessing assessments, diagnosis, treatment and community-based support across a spectrum of services.
Services can feel fragmented and difficult to navigate, with care often arriving only at crisis point. Outcomes and access vary significantly depending on geography and circumstance, and the financial position across the system remains fragile, limiting the ability to invest in new models of care.
The current system is not designed to meet the modern, diverse needs of Devon’s communities—whether that’s rural and coastal populations with limited access, children and young people needing earlier mental health support, or older adults living with multiple long-term conditions who require more joined-up, personalised care.
Strategic and financial
context
NHS Devon’s core funding encompasses all commissioned services, including acute, mental health, and community care. Almost 80% of running costs are attributed to staffing, with the remainder covering estates and other non-pay expenses.
Despite receiving £163 million above its needs-based population allocation, the system remains financially fragile, requiring £54 million in deficit support to break even in 2025/26.
This financial imbalance limits the capacity to invest in innovation, respond to rising demand, and deliver sustainable improvements. However, the strategic redistribution of resources across Devon’s four localities is beginning to correct historical inequities, bringing planned expenditure closer to fair share allocations and aligning with the principles of the Model ICB Blueprint.
Our population of around 1.3 million is ageing rapidly, with 24% aged 65 or older, well above the national average, and growth among those aged 75+ accelerating.
This demographic shift, combined with geographic and social inequalities, creates stark contrasts in health outcomes, with up to a 20-year difference in healthy life expectancy across the county.
Rising demand across all service areas, especially the delays in accessing assessments, diagnosis, treatment and community-based support is compounded by workforce shortages, fragmented care pathways, and infrastructure risks.
The system’s IT and estates vary significantly in quality, with some facilities in urgent need of repair, posing risks to continuity and safety. Nationally, policy frameworks such as the NHS Long Term Plan and the Fuller Stocktake have laid the foundation for the expectations for the NHS to deliver.
They call for a fundamental reconfiguration of services dissolving the long-standing divides between primary, community, and secondary care, and enabling more joined-up, person-centred approaches.
At the heart of this transformation is the emerging Neighbourhood model, a nationally endorsed delivery vehicle for integrated care.
This model envisions care being designed and delivered at a local level, tailored to the specific needs of neighbourhood populations, typically serving 30,000 to 50,000 people. It brings together general practice, community services, mental health, social care, the voluntary sector, and increasingly, public health and housing working as a single team around the individual.
The Neighbourhood model is not simply a structural change, it represents a paradigm shift in how care is conceptualised and delivered. It is the mechanism through which the three strategic shifts outlined by government are being operationalised.
This Strategy should be seen alongside the NHS Devon Strategic Commissioning Intentions and full Medium Term Financial Plan
The three shifts
From hospitals to community and primary care: shifting the centre of gravity of the NHS closer to people’s homes
From analogue to digital: embedding digital tools to support access, coordination, and self-management.
From treatment to prevention: focusing on early intervention, population health, and reducing health inequalities.
Our vision
“We imagine a Devon where everyone can live well—on their own terms, in communities that value equity, sustainability, and belonging.
This means recognising the rich complexity of people’s lives, identities, and experiences, and the many factors that shape health and wellbeing beyond traditional services.
By nurturing a culture of curiosity, care, and shared responsibility, we will work across boundaries to challenge injustice, reimagine support, and act boldly together.
Rooted in trust, lived experience, and community strengths, we are committed to lasting change – so that everyone, especially those historically underserved, can thrive now and for generations to come.”
A targeted strategic approach
In response, NHS Devon’s strategic long-term approach will mark a seismic shift toward place-based, outcome-led delivery though a new model of care that is based around Neighbourhood Delivery.
This transformation is guided by the principles of the NHS 10-Year Plan and the NHS Medium Term Planning, which emphasizes earned autonomy, reduced duplication, and a relentless focus on productivity and value.
We aim to fully embrace the greater financial flexibility, with fewer national priorities and more local discretion to tailor services to community needs.
Devon’s strategy embraces this opportunity, aligning its financial planning, workforce development, digital innovation, and care redesign with the overarching goal of improving population health, reducing inequalities, and delivering consistently high-quality care.
This strategy is not just about recovery, it is about building a sustainable future and builds on existing work across the Integrated Care System, including the Joint Forward Plan, the Integrated Care Strategy, and local authority and provider plans. It draws on national guidance such as the NHS 10-Year Plan and the Model ICB Blueprint, which advocate for earned autonomy, reduced duplication, and a sharper focus on productivity and value.
By aligning local priorities with national expectations, Devon is embracing the opportunity to tailor services to community needs, supported by greater financial flexibility and system-wide collaboration.
Structured around new model of delivery, the strategy sets out high-level commissioning intentions that reflect a shared ambition across all services directly commissioned by the ICB.
It aims to stabilise the system in the short term, while enabling long-term transformation through redesigned care pathways, digital innovation, a stronger focus on prevention and population health, and better use of workforce and estate resources.
Operating within a defined financial envelope, the strategy supports a shift from reactive and siloed approaches to proactive, preventative, and integrated models of care placing people at the centre and ensuring that care follows the individual, not the other way around.
Achieving this vision will require a phased, pathway-led, and coordinated effort, underpinned by strong leadership and alignment across the system. 12 The strategy is anchored by four core principles:
- sustainability, through financial, operational and environmental resilience
- quality and value, by delivering effective care that maximises impact
- person-centred care, designed around what matters to individuals and communities, and an
- accessibility, ensuring equitable access regardless of location, background, or circumstance.
By looking outward to national models and inward to local insights, Devon’s strategy sets a clear direction for transformation—one that is grounded in collaboration, shaped by evidence, and focused on delivering better outcomes for all.

Key themes
- Strong support for the NHS being free at the point of access.
- The NHS workforce is seen as the system’s most valuable but vulnerable asset.
- Appreciation for the wide range of services and their personal impact.
- Urgent need to improve access to primary care, mental health, A&E, and elective services.
- Generally positive experiences when accessing care, despite low satisfaction with overall NHS management (reflecting national trends)
- Need for adequate NHS funding.
- A call for better integration and communication between services.
- Emphasis on prevention, diagnostics, and earlier intervention to reduce illness.
- Desire for greater investment in frontline services and a reduction in management costs.
- Recognition of technology’s potential to improve efficiency and care coordination, balanced by concerns over AI, data privacy, and digital exclusion.
Our health and care strategy
I am honoured to introduce our new, ambitious Health and Care Strategy for Devon. This strategy reflects our shared vision to transform the way health and care services are delivered across the county, ensuring that every individual receives the right care, at the right time, in the right place.
It is shaped by the priorities set out in the NHS 10 Year Health Plan: Fit for the Future, which sets a bold and clear roadmap for the future of healthcare across England over the next decade.
The NHS Plan challenges us to build a sustainable, person-centred health and care system that improves outcomes, reduces inequalities, and supports people to live healthier lives.
Our Devon-wide strategy aligns fully with these national ambitions and goes further by placing a strong emphasis on collaboration across health, social care, voluntary, and community sectors.
We know that the challenges facing Devon’s population are complex. From an ageing population to rising demand for mental health services, and the ongoing need to tackle health inequalities, we must work smarter and more innovatively.
This strategy sets out clear priorities to improve prevention and early intervention, integrate services more effectively, and support people to manage their own health and wellbeing.
By focusing on personalised care, digital innovation, and workforce development, we aim to create a resilient and responsive system that delivers high-quality care close to home. As we set out our vision for the future of health and care, we remain firmly committed to delivering services that are not only high-quality and person-centred, but also financially sustainable. This strategy reflects our dedication to making responsible choices that ensure long-term value, resilience, and equity across our system. Through our new model of delivery, we aim to safeguard resources while continuing to meet the evolving needs of our communities. Importantly, this strategy embodies our commitment to ‘place-based’ care, recognising the unique needs of communities across Devon—from urban centres to rural areas.
We are determined to break down traditional barriers between health and social care, working together in partnership with local authorities, voluntary organisations, and, crucially, the people we serve.
This is a pivotal moment for health and social care in Devon and together we will build a healthier, more connected Devon.
I look forward to working with all our partners and communities as we embark on this vital journey.
Libby Ryan-Davies
Acting Chief Executive Officer
Chief Strategic Commissioning & Planning Officer


NHS Devon Health and Care Strategy
2nd December 2025
